Shipping and Returns
How do we ship
We ship our orders primarily through Fedex SmartPost from our New Jersey Warehouse. Your package will travel through FedEx and then FedEx will deliver your package to the local US Post Office servicing your area. The US Post Office will then deliver your package Monday-Saturday. Depending on your area it could take up to 9 business days. Other carriers may be used if we deem the shipping method will benefit the customer. At this time Hot Pods Coffee only ships to the United States, Puerto Rico, Bermuda and outer islands. Outer Islands, APO, FPO Please call in your orders.
When do we ship
Orders placed before 12:00 pm EST will ship same day, Monday-Friday. Our goal is to ship your complete order within 24 hours of the order being placed. If an item is back ordered we will advise you, via e-mail, of the back order and provide an estimated shipping date. Special order items may ship direct from the vendor, please allow an additional 2 to 3 days for special orders to ship.
Orders over $75.00 will ship free of freight charges via FedEx SmartPost as per following:
- Product ordered must show to be currently in stock to qualify for the $75.00 minimum.
- Valid only for orders shipped in the contiguous 48 states
- Tax and shipping not included in the $75.00 total.
- Excludes orders that will require ltl or a freight carrier service.
- Customers shipping to Alaska & Hawaii will ship parcel post 12 day
delivery/Orders less than $45.00=$14.75 shipping, Orders
$45.00-$100.00=$19.75 shipping, Orders $100.01-$200.00=$27.75 shipping. The option of choosing 3 day priority mail shipping rates is also available.
Back orders on original free freight orders will also ship free of charge via FedEx SmartPost.
Orders that do not meet the $75.00 free freight minimum will ship at a flat rate of $8.95 per order.
* * * Please note - Shipping charges are not refundable * * *
Orders placed for coffee and tea products through Hotpodscoffee.com will not be charged sales tax. New Jersey orders for brewing machines, parts and equipment are subject to a 7% state sales tax. Customers outside of New Jersey are responsible for adhering to their state sales tax requirements.
Hot Pods Coffee accepts Visa, Mastercard, Discover and American Express credit cards. We also accept certified checks or money orders. Personal or business/company checks may also be accepted with products shipping once the personal check has cleared.
An e-mail will be sent confirming the shipment and providing FedEx SmartPost tracking information. This information is usually available once FedEx picks up the package. Orders shipped through FedEx, UPS or the USPS do not require a signature release.
Damages do happen, and we would like to resolve the situation as fast as possible.
Please check your order immediately upon delivery, visible damage can then be noted to the delivery driver for the carriers records. Keep the original box and packaging.
Report the damages to email@example.com or customer service at 877-418-7733 within 2 business days of the received damage. If digital photos are possible please do include with the e-mail.
All claims must be made within 2 days of your receipt of the product.
Once the situation has been documented we will respond to rectify all issues as soon as possible.
Please contact our customer service department, e-mail is preferred, at firstname.lastname@example.org, please provide your order number, a written explanation and reason for the return. We will then respond within 2 business days on either replacing or returning the product you are dissatisfied with. All returns must be within 14 days of purchase. **Please note shipping charges are not refundable** and **Special orders are not returnable**.
All brewer and equipment returns must be within 30 days and will require an rma to be issued prior to returning the product, please contact customer service if you need to begin this process. For approved returns we will, at your discretion either replace the product, or issue a refund to the credit card that was used on the original purchase, no cash refunds. A 20% Re-stocking fee will apply on all brewers and equipment returns.
Coffee and Tea Products
Only unused and unopened (boxes/cartons) coffee and tea products may returned within 14 days of purchase. In order to receive credit, items must be in saleable condition. All refunds will be credited back to the credit card that was used on the original purchase, no cash refunds. We do not accept the return of any used coffee or tea products. Shipping charges are not refundable and Special orders are not returnable.
Incorrect Item Received
If you receive an incorrect item/product in your shipment, we ask that you notify Hot Pods Coffee within 2 business days of receipt. After 2 business days, Hot Pods Coffee will no longer be responsible for replacing said items. Hot Pods Coffee will not replace or exchange/refund any opened or used product. Any product returned must be in saleable condition. Opened, used or damaged items will not be accepted and will not be refunded.
Policies may change without prior notice, revised policies will posted to the website information page.
Our Last and Most Important Policy
We strive to do what is best for our customers. We carry only the best coffees, teas and brewing equipment. If there is something you need that we do not have listed please ask, we will do our best to get it for you. We are fans of coffee pods, that’s what brought us into this business, and providing all that is necessary to enjoy great tasting coffee from pods is what we want to do.